This 2-day seminar will teach you proven strategies and tactics to apply to your health care services and improve your practice by providing and delivering ultimate patient’s satisfaction.  Learn how to measure your service performance from the customer’s point of view and get best results by integrating all of your employees into a better quality service.  Getting employees to act professionally and caring.

Marketing health care services is translating the total experience of your services in a way that your patients get delighted and satisfied by receiving the help they are seeking.

Learn how health care services are different from other services and avoid common mistakes.

 PROGRAM FOCUS:

· Understand the difference between service and health care service marketing issues

· An integrated framework for health care services organizations

· Quality as a fundamental issue in creating value for your services

· The service process as the value generating process

· Mapping your operations so your patient’s always get the best

· Generating trustworthy health care service and loyal patient’s

· Customer orientation and service marketing

· Successfully applying service strategies

· Building a market driven organization

· Understand the human aspects of your services, not only the biological

· Obtaining referrals and more business from your satisfied patients

· Internal marketing, why applying marketing principles to your own employees will improve your health care service

 BENEFITS:

By attending this 2-day complete seminar you’ll gain the insights and tactics to apply to your health care practice and improve your performance.  Take back tools and models to put to use right away.   Learn how to maintain your image and generate goodwill in your community.  Learn how to grow your practice and apply proven practices that will delight your patients.  The health care excellence steps will enable you to apply the latest techniques and identify easy to use ways to promote your health care practice.

Identify innovative ways to promote your practice without much effort.